Returns & Refunds
Clear support when plans change.
Need help with a return or refund request? CoreShift support can review your order details, understand the issue and provide the appropriate next steps for your specific order.
A straightforward way to start your request.
Return and refund questions can vary by order and item. The best starting point is to provide clear order information so the request can be reviewed accurately.
Gather your order information.
Have your order number, purchaser email and the name of the item you are contacting us about ready when you reach out.
Tell us what happened.
Describe the issue or reason for the request clearly. If the concern involves damage or an incorrect item, relevant photos can help provide context.
Receive the next steps.
CoreShift support will review the information you provide and explain the next actions that apply to your order.
Every request starts with the details.
This page does not assume that every order has the same return conditions or refund outcome. Specific eligibility, instructions and resolution details are confirmed by support after reviewing the individual request.
Order identification
Your order number and purchaser information help the team locate the correct transaction and avoid confusion.
Item and issue details
Let us know which product is involved and provide a concise explanation of the reason for your request.
Relevant supporting context
When useful, photos or other relevant information can help clarify product condition, damage or an incorrect-item concern.
Next-step instructions
After reviewing the request, support can explain the appropriate process and any details that apply to your order.
Include the details that help us understand the request.
A complete first message can make it easier for support to understand what happened and respond with relevant guidance.
How do I start a return or refund request?
Contact CoreShift support through the contact page and include your order number, purchaser email, the item involved and a clear description of your request.
Does contacting support automatically approve a return or refund?
Contacting support starts the review process. It does not by itself confirm eligibility, approval or a specific resolution. The details are reviewed for the individual order.
What information should I include in my message?
Include your order number, the email used for the purchase, the relevant product and a concise explanation of the issue. If photos would help explain damage or an incorrect item, you can include them when available.
What should I do if an item arrived damaged or incorrect?
Contact support with your order details and explain what you received. Relevant photos can help the team understand the situation and provide appropriate next-step guidance.
Where can I find the exact eligibility or refund details for my order?
The applicable details are confirmed during support review because circumstances can differ by order and item. Contact support for information specific to your purchase.
Should I contact support before taking further action?
Yes. Contacting support first gives you the opportunity to receive instructions that are relevant to your specific order and request.
Need help with an order?
Send CoreShift support your order details and a clear description of what you need help with. Our shipping time is 3–5 business days.